Customer Care

To report a service outage
or service problem 24/7
please call (832) 467-1599
We are here to help!

New Customers

Please click here to visit the "Your District" page to find the Welcome Packet for your District
along with direct payment plan authorization forms, water quality reports and district website

Water Conservation

Water Smart Program - Easy Water Saving Tips, Saving Water and Money

Click here to visit the North Harris County Regional Water Authority's website for ways to save both water and money at home.

At the heart of the Water Smart Program is taking personal responsibility for water conservation. Take a look at these common sense tips and see how easy it is to be part of the Water Smart team.

Inside the Home
• Wash only full loads of clothes and dishes
• Never leave water running while brushing your teeth
• Repair leaky fixtures such as faucets and toilets

Outside the Home
• Water plants and yard only when necessary. Comply with designated rationing schedule if one is in effect
• Never water or use sprinklers during the heat of the day
• Introduce native plants to your property and use Xeriscape methods
• Postpone washing your vehicle. If feasible, wash the vehicle on your lawn, not in the driveway where the runoff will be lost to the sewer

Drips per Minute (small/slower leaks)
Simply count the number of drips in one minute from the leaky fixture.
Note: 5 drips per second amounts to a steady stream.

Frequently Asked Questions

After I pay for a new water meter, how long do I have to wait for the installation?

Who should I call for water leaks?

How do I check for leaks?

I have a leak, now what?

How do I read my water meter?

What should I do if I have low water pressure?

My water is discolored – what should I do?

How will I know the water hardness, fluoride content, or other water characteristics in my area?

If I install a pool, what will the water costs be?

If I am building a fence, sprinkler system or other exterior structure that requires digging, how do I know where the water lines are located?

How do I cancel, transfer, or re-connect service?

Can another person take over my account?

If I cancel or move, do I get my deposit back?

Can you help me understand my first bill?

My water bill appears higher than normal – what should I do?

When is my water bill due?

What are my bill payment options?