Application for Residential Utility Service
Harris County Municipal Utility District No. 400
Application processing time is 1-2 business days. If you need water service today, please visit our Northwest Houston or Katy locations, or call (832) 467-1599.
The District requires a security deposit and application fee to setup service. Payment options will be emailed to you.
$75.00 Owner / $150.00 Tenant Security Deposit / $25.00 Application Fee / $10.00 Customer Service Agreement Fee
Statement of Responsibility
It is the customer's responsibility to ensure that the home is prepared for water service. Any leak after the meter, or inside the home, or damages arising from a leak or fixtures left open inside the home, will be the customer's responsibility.
Applicant’s failure to adhere to all requirements contained in the District’s Rate Order may result in fines, penalties, and a delay or denial of service. A copy of the District’s Rate Order is available upon request.
I. PURPOSE. Harris County Municipal Utility District No. 400 (the “District”) is responsible for protecting the drinking water supply from contamination or pollution which could result from improper plumbing practices. The purpose of this service agreement is to notify each customer of the plumbing restrictions which are in place to provide this protection. The District enforces these restrictions to ensure the public health and welfare. Each customer must sign this agreement before the District will begin service. In addition, when service to an existing connection has been suspended or terminated, the District will not re-establish service unless it has a signed copy of this agreement.
II. RESTRICTIONS. The following unacceptable practices are prohibited by State regulations.
A. No direct connection between the public drinking water supply and a potential source of contamination is permitted. Potential sources of contamination shall be isolated from the public water system by an air-gap or an appropriate backflow prevention device.
B. No cross-connection between the public drinking water supply and a private water system is permitted. These potential threats to the public drinking water supply shall be eliminated at the service connection by the installation of an air-gap or a reduced pressure-zone backflow prevention device.
C. No connection which allows water to be returned to the public drinking water supply is permitted.
D. No pipe or pipe fitting which contains more than .25% lead may be used for the installation or repair of plumbing at any connection which provides water for human use.
E. No solder or flux which contains more than 0.2 percent lead can be used for the installation or repair of plumbing at any connection which provides water for human use.
III. SERVICE AGREEMENT. The following are the terms of the service agreement between Harris County Municipal Utility District No. 400 (the District) and________________________ the undersigned (the “Customer”).
A. The District will maintain a copy of this agreement as long as the Customer and/or the premises is connected to the District’s water system.
B. Customer shall allow his/her property to be inspected for possible cross-connections and other unacceptable plumbing practices. These inspections shall be conducted by the District or its designated agent prior to initiating new water service; when there is reason to believe that cross-connections or other unacceptable plumbing practices exist; or after any major changes to the private plumbing facilities. The inspections shall be conducted during the District’s normal business hours.
C. The District shall notify the Customer in writing of any cross-connection or other unacceptable plumbing practice which has been identified during the initial inspection or the periodic re-inspection.
D. Customer shall immediately correct any unacceptable plumbing practice on his/her premises.
E. Customer shall, at his/her expense, properly install, test, and maintain any backflow prevention device required by the District. Copies of all testing and maintenance records shall be provided to the District.
IV. ENFORCEMENT. If the Customer fails to comply with the terms of the Service Agreement, the District shall, at its option, either terminate service or properly install, test, and maintain an appropriate backflow prevention device at the service connection. Any expenses associated with the enforcement of this agreement shall be billed to the Customer.